Do you find it difficult to communicate with someone who is angry?
Are family conferences a challenge?
Do you wish to better manage patient transition to palliative care?
There is nothing more important and fundamental to a doctor-patient relationship than communication. It is through effective communication that we can build trust and effectively and empathetically help navigate our patients and their families through the palliative phase of their illness.
Heart to Heart is a one-day retreat that will provide you with the tools necessary to communicate with your patients and their families when they are approaching the end of life. The skills gained from this program although targeted at your palliative patients will be translatable to all aspects of your medical practice.
Four standardized families will be used to act out difficult communication scenarios. The participants will have an opportunity to interview the families. A discussion will follow each scenario that will assist in bringing out the important learning points in each case.
- General principles in communicating with patients and their families at the end of life
- Conducting a family conference
- Conducting a complicated pain history
- Managing transitions to palliative care
- Responding to a patient with a request to die
- The Ontario Ministry of Health and Long-Term Care
- The Faculty of Medicine, University of Toronto
- The Temmy Latner Centre for Palliative Care