Each of the 10 sessions that comprise this certificate program will focus on a different aspect of the coaching approach as it relates to the healthcare context.
We will meet online from September 2024 to February 2025, where short presentations and assigned readings will introduce foundational coaching theories and frameworks.
In between sessions, you will practice core skills through training activities and coaching conversations and track your development in a reflection journal.
Sessions will take place on Tuesdays from 12:00 – 2:00 pm Eastern (ET).
Session Dates
- Session 1: Tuesday, September 24, 2024
- Session 2: Tuesday, October 8, 2024
- Session 3: Tuesday, October 22, 2024
- Session 4: Tuesday, November 5, 2024
- Session 5: Tuesday, November 19, 2024
- Session 6: Tuesday, December 3, 2024
- Session 7: Tuesday, December 17, 2024
- Session 8: Tuesday, January 21, 2025
- Session 9: Tuesday, February 11, 2025
- Session 10: Tuesday, February 25, 2025
Topics Include
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Introduction to Coaching in Healthcare
This introductory webinar will discuss what coaching is and is not by differentiating it from mentoring and therapy. Participants will explore why coaching is important to them within their careers as well as practice a simple model that can be used in a variety of situations. Assumptions that lie behind coaching will be discussed as well as the qualities that are required to be an effective coach.
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Developing a Coaching Mindset
What is a Coaching Mindset? Participants will learn what is required to “partner” with a client, when to just listen, when to give advice and when to walk through a coaching conversation. Challenges such as resisting the temptation to give advice will be discussed and practical strategies developed to address what is needed for the coach trainee to be grounded and confident as they begin to practice.
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Coaching Models and Conducting Coaching Conversations
All coaching conversations require some structure. Three models of coaching will be explored. Participants will learn how to partner with a coachee in beginning, maintaining, and closing a structured coaching conversation.
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Building Client Rapport
Coaching requires the ability to provide logical structure to a conversation as well as creating a relationship based on trust, honesty, and vulnerability. Establishing trust and rapport are essential skills and qualities of a coach. This session will provide information and skill training on specific aspects of building and maintaining rapport.
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Moving Towards Transformational Coaching
Some coaching requests are based on concrete goals and require an approach that is oriented towards solutions. Other coaching requests are clearly asking for more exploration into how a coachee perceives themselves and the goals they are aspiring to achieve. We all have blind spots in our thinking and self-awareness that prevent us from seeing all available options. This session will provide participants with the questioning skills necessary to help one another reflect on a deeper level.
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Changing Perspectives
Building upon the previous session, we will focus on asking powerful questions to create greater coachee self-awareness and choices.
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Intuition and Curiosity in Coaching
Coach and coachee are partners. As such the insights a coach experiences, observed incongruencies and just plain intuition are all important aspects of coaching. How do we bring these valuable aspects into coaching while maintaining a partnering versus leading approach?
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Addressing Professional Challenges
There is often as much growth for the coach as there is for the coachee in a coaching relationship. Dealing with our own urge to give advice, provide direction are two that are obvious. What about dealing with our own concerns about not being good enough, being triggered by the topic the coachee brings in, uncertainty concerning ethics and the possible need to refer the coaches to other professionals? We will address these professional challenges in this session so that you can maintain a positive and productive coaching relationship.
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Overcoming Common Coaching Challenges
What if the coachee talks so much you can’t get a word in edgewise or you get lost in their story? What if they don’t talk enough or you sense very low motivation to move forward? The coachee does not pay or continually arrives late. Perhaps they criticize your approach. What do you do? In this session, we will learn how to overcome common coaching challenges so that coach and coachee succeed.
Certificate Eligibility
To be eligible for the Certificate of Completion, learners must attain a minimum of 85% class attendance (all webinars, practice, and mentoring sessions) and complete all required assignments.
Final Assignment
Learners are required to submit a written summary of their learnings and how they have impacted their growth and development as a coach. The final assignment is due two weeks after the last session (a specific deadline will be provided). Additional details will be provided upon introduction to the program.