Trey Coffey, MD
Department of Paediatrics
Dr. Trey Coffey is a staff paediatrician and the Medical Officer for Patient Safety at the Hospital for Sick Children, and associate professor in the Department of Paediatrics at the University of Toronto. She received her MD from the University of Chicago and completed specialty training in paediatrics at the University of Washington.
- She is an experienced patient safety leader who has championed and led many successful QI and safety initiatives at the Hospital for Sick Children; she is currently the Medical Lead for the Caring Safely initiative, an ambitious hospital-wide patient and staff safety initiative that aims to transform the Hospital for Sick Children into a high-reliability organization.
- She was the site-lead for the only non-US site in the I-PASS study, which evaluated the impact of a resident handoff bundle at nine sites across North America. The results of this landmark multi-site patient safety study and was published recently in the New England Journal of Medicine
- She was a co-investigator on the Canadian Paediatric Adverse Events study, the first large scale, national trigger tool study to estimate the burden of adverse events in acute care paediatric hospitals.
- She was recently named the new Associate Clinical Director of Solutions for Patient Safety, a network of 100+ children’s hospitals that share safety successes and failures and learn from each other to ensure every child receives safe care.
Edward Etchells, MD, MSc
Department of Medicine
Dr. Edward Etchells is a general internist and Medical Director of Information Services at Sunnybrook Health Sciences Centre, and professor of medicine in the Department of Medicine in the University of Toronto. He received his MD from the University of Toronto, where he also completed his specialty training in General Internal Medicine and MSc in Clinical Epidemiology.
- He established the Patient Safety Service at Sunnybrook Health Sciences Centre, the first hospital-based academic patient safety service in Canada.
- His original study “Unintended Medication Discrepancies at the Time of Hospital Admission” published in the Archives of Internal Medicine contributed to establishing medication reconciliation globally as a patient safety best practice; its novel methods for identifying and classifying medication errors were adopted by the Canadian Safer Healthcare Now! Campaign and the World Health Organization’s ‘High 5’s’ medication reconciliation initiative.
- He was a co-investigator on the Canadian Adverse Events Study, and was responsible for leading¬ the training for reviewers.
- He established the University of Toronto Certificate Program in Quality and Patient Safety in 2008; this program has trained nearly 200 front-line clinicians and senior trainees and was awarded the Colin Woolf Award for Excellence in Course Coordination from the University of Toronto’s Office of Continuing Education and Professional Development.
Amanda Mayo, MD
Dr. Amanda Mayo is a full-time Clinician in Quality Improvement Physiatrist at Sunnybrook Health Sciences Centre, and Assistant Professor in the Department of Medicine at the University of Toronto.
Eric Monteiro, MD, MSc
Department of Otolaryngology – Head & Neck Surgery
Dr. Eric Monteiro is an assistant professor in the Department of Otolaryngology-Head & Neck Surgery at the University of Toronto, with his practice based primarily out of Sinai Health System and the University Healthy Network. Dr. Monteiro received his MD and residency training from the University of Toronto. He went on to complete 2 years of advanced fellowship training in minimally invasive skull base surgery, head and neck surgical oncology and rhinology. He also completed an MSc in Quality Improvement and Patient Safety at the Institute of Healthy Policy, Management and Evaluation at the University of Toronto.
- His primary focus in quality improvement and patient safety is the development and evaluation of quality indicators for various conditions in the field of Otolaryngology-Head & Neck surgery. Recent projects include developing quality indicators for the surgical management of well-differentiated thyroid cancer as well as for the management of acute and chronic rhinosinusitis.
- He is involved in the Choosing Wisely campaign for the Canadian Society of Otolaryngology-Head & Neck Surgery and is currently involved in creating the lists for the subspecialties of Rhinology and Head & Neck Surgery.
- He is currently leading the development of a patient friendly website aimed at improving the perioperative experience of patients undergoing various Otolaryngological procedures
- He was a member of the working group in Cancer Care Ontario which developed the Quality Based Procedure (QBP) protocol for thyroid surgery.
Olivia Ostrow, MD
Department of Paediatrics
Dr. Olivia Ostrow is an academic clinician and the patient safety lead for the Division of Paediatric Emergency Medicine at the Hospital for Sick Children, and an assistant professor in the Department of Paediatrics at the University of Toronto. She received her MD at West Virginia University School of Medicine and completed a combined Internal Medicine and Pediatrics training at the University of California San Diego and the University of Rochester. She is board certified in both specialties and holds a certificate in Quality Improvement and Patient Safety from the University of Toronto.
- She is an experienced quality improvement champion who is committed to frontline improvement work. Locally, she plays a key leadership role in the Hospital for Sick Children’s Choosing Wisely campaign. At the provincial level, she is actively involved in the P4R Emergency Department Return Visit Quality Initiative with Health Quality Ontario.
- She chairs the Paediatric Emergency Medicine Morbidity and Mortality committee and also involved in the SickKids Caring Safely Initiative and serves as a regular instructor for the Error Prevention course taught throughout the hospital.
- She is the current interim co-director of the C-QuIPS Certificate Course in Patient Safety and Quality Improvement and faculty for the Co-Learning Curriculum in Quality Improvement in the Department of Paediatrics.
Marie Pinard, BScN, MSc
Women’s College Hospital
Marie Pinard is the Director of Quality, Safety and Patient Experience at Women’s College Hospital. Previously she was the manager of the Quality Management Department at The Hospital for Sick Children, where she had also worked for over 25 year in a variety of roles including as a front-line nurse in Haematology/Oncology, a specialist in Infection Prevention & Control and Manager of Emergency Preparedness. She received her BScN at the University of Toronto and completed a MSc in Quality Improvement and Patient Safety at the Institute of Health Policy, Management and Evaluation at the University of Toronto.
- For the past 15 years Marie has been firmly grounded in Quality Management. She is passionate about quality improvement (QI), QI methodology and QI ethics – she spearheaded the development of a robust process for ethical oversight of QI projects at SickKids and has reviewed over 1000 proposals over the past 10 years.
- Her other professional interests include quality monitoring processes, indicator development, patient safety and the science of improvement.
- She has experience leading hospital accreditation processes through Accreditation Canada, leading strategic projects, investigating adverse events and steering the development of the hospital’s annual Quality Improvement Plan (QIP).
- She has an appointment at the Institute for Health Policy, Management and Evaluation at the University of Toronto where she is a course instructor in their Masters in Health Administration program.
Leahora Rotteau, MA, PhD(c)
Program Manager, C-QUIPS
Ms. Rotteau oversees the general operations of the Centre, coordinates initiatives and provides project support for Centre-based research programs. She brings expertise in project management and qualitative healthcare research to the team.
Kaveh Shojania, MD
Department of Medicine and Director, C-QUIPS
Dr. Kaveh Shojania is a general internist at Sunnybrook Health Sciences Centre, and professor of medicine and Vice-Chair, Quality & Innovation at the Department of Medicine. He received his MD from the University of Manitoba and completed his residency in internal medicine at the Brigham and Women’s Hospital, Harvard University, and a Hospitalist fellowship at the University of California, San Francisco.
- He is currently the editor-in-chief of BMJ Quality & Safety, the leading scientific publication in the fields of patient safety and healthcare quality improvement.
- He is a core faculty member in the MSc in Quality Improvement and Patient Safety program at the University of Toronto’s Institute for Health Policy Management and Evaluation.
- He has published over 130 articles indexed in Medline, including in the New England Journal of Medicine, the Lancet, and Journal of the American Medical Association (JAMA). Google Scholar identifies over 10,000 citations to his work, with 25 of his publications cited over 100 times each. (His h-index is 49).
- In 2004, he received one of the John M. Eisenberg Patient Safety Awards from the US Joint Commission for the Accreditation of Healthcare Organizations and the National Quality Forum for work in patient safety that has had an impact at a national level.
- In 2015, the US National Patient Safety Foundation invited Dr. Shojania to co-chair with Dr. Don Berwick, co-founder of the Institute for Healthcare Improvement, an international expert panel reviewing progress in patient safety since the Institute of Medicine Report “To Err is Human” in 2000. This work produced a white paper, Free from Harm: Accelerating Patient Safety Improvement Fifteen Years after To Err Is Human and a viewpoint entitled “Patient Safety at the Crossroads” published in JAMA.
Christine Soong, MD, MSc
Department of Medicine
Dr. Christine Soong is an academic hospitalist and Program Director for the Hospital Medicine Program at Mount Sinai Hospital / University Health Network, and an assistant professor in the Department of Medicine at the University of Toronto. Dr. Soong received her MD from the University of Western Ontario and completed her residency training in family medicine and a MSc in Quality Improvement and Patient Safety at the Institute of Health Policy, Management and Evaluation at the University of Toronto.
- She has held leadership positions as both an academic and community-based hospitalist at William Osler Health Centre, Sinai Health System, and Johns Hopkins Bayview Medical Centre.
- She chaired Choosing Wisely committees for both the Canadian Society of Internal Medicine and the Canadian Society of Hospital Medicine, and led the development of Choosing Wisely Canada lists for both societies.
- She has led numerous quality improvement initiatives focused on improving care transitions and hospital discharge, the quality of care for orthopedic hip fracture patients, resource stewardship, and more recently, reducing the inappropriate use of psychotropic medications in frail elderly hospitalized patients.
- She has successfully disseminated the findings of her quality improvement initiatives in BMJ Quality & Safety, CMAJ, and the Journal of Hospital Medicine.
Alene Toulany, MD
Department of Paediatrics and Associate Director, C-QUIPS
Dr. Toulany is a Pediatrician and Adolescent Medicine Specialist at The Hospital for Sick Children. She completed her medical degree at Dalhousie University and postgraduate specialty training at the University of Toronto, where she was also chief resident. Dr. Toulany has a certificate in Patient Safety and Quality Improvement from the University of Toronto. She is also a graduate of the US Veteran Administration Quality Scholars Fellowship at Dartmouth College Institute for Health Policy & Clinical Practice. She is completing her Master’s degree in Health Services Research at the Institute for Health Policy, Management and Evaluation, University of Toronto. Her research interests include quality of care and health services outcomes for youth and young adults with chronic medical and mental illness.
- She is the Co-Director of the C-QuIPS Certificate Course in Patient Safety and Quality Improvement
- She is the Director of the Co-Learning Curriculum in Quality Improvement in the Department of Paediatrics. The program is now in its fourth year of implementation with 9 participating divisions, including over 60 senior trainees and 28 faculty mentors.
- She is a member of the Ontario Pediatric Bariatric Network Performance Measurement and Evaluation Group
Brian Wong, MD
Department of Medicine and Associate Director,
Dr. Brian Wong is a general internist at Sunnybrook Health Sciences Centre, and associate professor and Director, Continuing Education and Quality Improvement in the Department of Medicine at the University of Toronto. He received his MD from the University of Toronto, where he also completed his specialty training in Internal Medicine. After completing his clinical training, he undertook a 2-year patient safety research fellowship funded by the Canadian Health Services Research Foundation. As part of this fellowship, he became certified as an Improvement Advisor through the Institute for Healthcare Improvement (IHI) Improvement Advisor Program.
- He chaired the CanMEDS 2015 Patient Safety and Quality Improvement Expert Working Group and authored a report that informed the eventual integration of patient safety and quality improvement competencies into the CanMEDS 2015 physician competency framework
- He is a Clinician Educator with the Royal College of Physicians and Surgeons of Canada; in this role, he directs the ASPIRE train-the-trainer faculty development program, and spearheaded efforts to establish Patient Safety and Quality Improvement as an official Diploma Discipline in Canada.
- He was invited to join the Association for American Medical Colleges (AAMC) Teaching for Quality (Te4Q) expert panel as the only Canadian representative, and co-authored the “Teaching for Quality: Integrating Quality Improvement and Patient Safety across the Continuum of Medical Education” report.
- He led the development of an innovative Faculty-Resident Co-Learning Curriculum in Quality Improvement in the Department of Medicine; over the past 6 years, the program has trained over 100 faculty and nearly 500 residents in 35 residencies across the Departments of Medicine, Paediatrics, Surgery and Ophthalmology and Vision Sciences at the University of Toronto. The curriculum received the Helen P. Batty Award for Excellence and Achievement in Faculty Development in 2016.
- In recognition of his contributions to advancing education on patient safety and quality improvement, he was awarded the New Investigator Award from the Canadian Society of Internal Medicine, and the Young Educators Award from the Association of Faculties of Medicine in Canada.