Joan Jickling, MN
Director of Quality and Patient Relations
Halton Healthcare Services
Read Bio

Joan is the Director for Quality and Patient Relations and Interim Director of the Cancer Clinic at Halton Healthcare Services. In her role Joan providesstrategic leadership in the areas of Quality Monitoring and Improvement, Risk Management, Patient Safety and Patient Experience. Joan is a Registered Nurse, and has worked for over 20 years in a variety of clinical and administrative roles.

Joan has a Bachelor of Science in Nursing and a Master of Nursing from the University of Toronto. Continuing education has focused in the areas of cancer care, clinical informatics, interprofessional education and quality improvement.

Tania Principi HBSc, MSc, MD, FRCPC (PEM)
Director of Strategic Operations
Director of Quality Improvement
Pediatric Emergency Medicine, SickKids Hospital
Read Bio

Dr. Principi is the Director for Strategic Operations as well as the Director of Quality Improvement for the Pediatric Emergency Department at SickKids Hospital. Tania is a pediatric emergency physician with over 10 years of clinical experience. Her current areas of focus include improving patient access and flow, Choosing Wisely, QI mentorship and ensuring more patient centered metrics. Tania received her MD and Pediatrics training at the University of Western Ontario and pursued her subspecialty training in Pediatric Emergency Medicine at SickKids Hospital. She has received additional training through a masters in Health Research Methodology at McMaster University and a Quality Scholars fellowship through the Veterans Association.